FAQs

Please remember…

No glass allowed. Only alcohol purchased within the festival site can be consumed.

To ensure that everybody enjoys the event, please do not bring gazebos, barbecues, garden flares and fireworks.

We’re really happy to be able to hold the Bordeaux Wine Festival at the Liverpool Pier Head and our aim is to leave it as beautiful as we found it. We’d be grateful if you would help us achieve this by putting your litter in the bin, leaving the event site and surrounding streets just as you found them. No animals other than assistance dogs are allowed.

By attending the Event, you give your express consent to your actual or simulated likeness being included with any film, photograph, audio and/or audio-visual recording to be exploited in any and all media for any purpose at any time throughout the world, the copyright to which shall be owned by the Promoter or its contractors without payment or compensation. If you attend an Event with your child aged under 18 years you give the foregoing your express consent on their behalf. This includes filming by the police or security staff that may be carried out for the security of customers.

Bordeaux Wine Festival Liverpool is unable to accept liability for personal damages, losses, or injuries sustained at the Event. Any personal property brought to the Event is at your own risk.

There will not be any cash machines on site?

There will not be any cash machines located in the Bordeaux Wine Festival site but there are plenty located within a few minutes’ walk of Liverpool Pier Head.

Will Bordeaux Wine Festival Liverpool be fenced?

Yes. There will be a dedicated entry points into the event so everyone entering the festival site will need a ticket.

Why are you fencing the site?

Our priority is to make our events safe and enjoyable for everyone. Fencing the site means we can carry out bag searches when necessary and restrict alcohol brought in from outside to reduce the potential for anti-social behaviour.

Will I be issued with ticket for the event?

No. Any person who buys a ticket will be issued with an e-ticket. You will need to bring this e-ticket with you on the day so it can be scanned for you to gain entry into the event site.

For an additional fee of £2.25 per person you can opt for a physical ticket, which will be posted to you ahead of the festival.

Can I enter and leave Bordeaux Wine Festival whenever I want throughout the day?

Unfortunately not. The event is broken down into three hour sessions, so you will only be allowed entry during the three hour session you book. Once you leave the event site you will not be allowed back in.

Can I buy a ticket on the day?

Yes, if we still have availability.

Ticket Price Structure excludes booking fee of £1.50 per ticket. All ticket include a branded Bordeaux Fete le Vin glass and carrier, six tastings and Bordeaux Wine School educational session – £25.00 per person

Cash or card payments will be accepted to purchase your ticket.

Children’s aged 18 & under FREE**

**Children do not require a ticket to gain entry into the festival. However, its limited to two children per adult (18+). Under 18’s will not receive a glass or any complimentary drinks, they will only be allowed access to the site.

The daily evening session starting at 19:00 is strictly over 18’s.

What times will the on-site ticket box office be open?

The box office will be open from Friday 25th until Monday 28th May from 12:00 until 19:30.

Please note, we will close the box office, at 19:30 each evening.

Last entry to the event for ticket holders is 20:00.

I’ve bought a ticket and now I can’t attend the festival. Can I swap it for another session?

Unfortunately not, tickets are non-transferable or refundable.

Can I bring my own alcohol to the festival?

Unfortunately not. Any alcoholic drinks brought to the festival will be confiscated on entry. Your ticket includes wine tastings and there will be a paid for bar within the site competitively priced alcoholic drinks.

All stalls selling alcohol will be operating a strict Challenge 25 policy. If you are lucky enough to look 25 or younger, please make sure that you bring an acceptable form of identification, which includes:

  • An in date photographic driver’s license or provisional licence
  • A valid passport (not a photocopy) – out of date passports will NOT be accepted
  • A Proof of Age Standards Scheme Card (showing the PASS hologram).

Anyone found to be using identification that is not their own will result in the identification being confiscated and possible prosecution for both the owner and the individual fraudulently attempting to use it. On the spot checks will be in operation across the site for the duration of the event so keep your identification on you at all times until you have been verified by a member of the Challenge 25 team.

Any open containers of alcohol will need to be disposed of before leaving the site.

Can I bring my children to the event?

All children aged 18 and under can enter the festival for FREE, but will still need a ticket and have to be accompanied by a responsible adult (18+). Each adult over 18 can only bring two under 18’s with them. Please note, that under 18’s will not receive a souvenir glass, case or any complimentary drinks, they will only be allowed access to the site.

The evening session starting at 19:00 is strictly over 18’s. Nobody under 18 will be allowed access, even if they are accompanied by an adult.

If children are FREE, why do they need a ticket to get into the Bordeaux Wine Festival?

Issuing tickets allows us to monitor how many people are entering the event site so we don’t exceed our license agreement.

Why can’t I bring alcohol into the festival?

We are a family friendly event and our priority is to make it safe and enjoyable for everyone.

What clothing should I wear?

Please dress for the weather, bring appropriate footwear and clothing for an outdoor event, including warm clothing for the evening. Don’t forget to bring plenty of sunscreen if it’s sunny!

Is seating provided?

This is an outdoor event but there will be seating provided within the site.

Are glass bottles allowed?

No glass bottles are permitted to be brought into the site and will be confiscated if found, so please ensure any soft drinks brought to the Pier Head are in a plastic container.

How will I know what’s happening during the festival?

All the opening times, ticket details and event information can be found at www.bwfliverpool.com and on Culture Liverpool’s social media channels. Search Culture Liverpool on Twitter, Facebook and Instagram.

Is parking available?

There is no onsite parking avaible but numerous public car parks are located within a few minute walk of Liverpool Pier Head. There will be several road closures in place across the city so we strongly urge you to use local public transport links, with detailed travel information can be found at BWFLiverpool.com

Are dogs allowed into the festival?

Only assistance dogs are allowed into the festival site.

What happens if I lose something?

Any lost property handed in will be taken to the box office entry point at the event. After the event has finished you can contact us to see if your property was found by emailing us with the subject header ‘Lost Property’. Lost property will be kept for a maximum of four weeks after the festival finishes. Any non-collected items will be donated to the Lord Mayor’s Charity or nominated charity of Liverpool City Council.
Enquiries after the event regarding Lost property should be directed to [email protected]

Are there any disabled loos at the event?

Yes, disabled toilets will be located both in the Bordeaux Wine Festival event site and on the waterfront at the Pier Head, Princes Parade and Albert Dock

Will there be any blue badge parking available?

Blue badge parking will be available at the pay and display car park at St Nicholas Place on a limited first come, first served basis on Saturday 26th, Sunday 27th and Monday 28th May.

Can I bring food and soft drinks into the festival?

There will be a wide selection of delicious culinary delights and drinks to choose from around the festival site. You can, however bring any unopened soft drinks (water, fizzy pop, fruit juice) should you wish too.

Bag searches will take place, which may mean a delay in gaining entry into the festival. Any opened drink containers will be confiscated on entry. Please leave your BBQ’s at home.